We’re listening – and here are answers to your most frequently asked questions.
Where are my products ship from?
Our products are shipped from within the USA.
When will I get my order?
Orders take 3-5 business days to process and ship. When your order has shipped, you will receive a shipping confirmation email that will include your order information and your tracking number.
Why did only part of my order ship?
Sometimes we ship items separately if there are any back orders or stock delays so as not to hold up your entire order if there are items available to ship sooner.
In addition, some items go through a different production process and so ship separately due to the nature of the item purchased.
Pillows will ship separately from anything else in your order because they come from a different production facility.
Wall Art will ship separately because they need to be packaged in a way to protect them from breaking or bending/creasing in transit.
Returns and Refund
What is your refund policy?
If you receive an order that is damaged, wrong, or there is an issue with the product itself, we can provide a replacement or refund at no charge.
In order to receive a replacement or refund please contact contact@NapTimeKids.com with the order number, description of issue and picture of the product. We'll replace or refund the item.
What if I receive a damaged or an incorrect item?
If there is a mistake in the craftsmanship or an item is damaged during shipping, we would simply send an email to our support team at contact@NapTimeKids.com. We will issue a replacement or refund at no additional cost.
Who pays duty and customs fees?
International buyers must pay all customs/import duties or fees.
Do you accept refunds or exchanges on Personalized Blankets or Pillows?
Due to personal configuration, inscription, or design on these products, we will not accept returns or exchanges unless the products are damaged or defective upon arrival.